Grievance Redressal

Last updated: [GO-LIVE DATE]

We take complaints seriously. This page names the person responsible and the timelines, as required by the Consumer Protection (E-Commerce) Rules, 2020, the IT (Intermediary Guidelines) Rules, 2021, and the DPDP Act, 2023.

Grievance Officer

Amit
Grievance Officer, KiT-PaT — [LEGAL ENTITY NAME]
Email: support@kitpat.in

What you can raise

• A problem with the Service, a payment or a refund;
• Unlawful, infringing or offensive content, or misuse by another member;
• Anything about your personal data — access, correction, erasure or withdrawal of consent.

Our timelines

• Acknowledgement: within 48 hours of receiving your complaint, with a reference number to track it.
• Resolution: within one month for Service and content complaints (Consumer Protection / IT Rules).
• Data-rights requests: handled as quickly as possible and in any case within 90 days, as the DPDP Act allows.

If you're still not satisfied

• For data matters, you may complain to the Data Protection Board of India under the DPDP Act.
• For consumer matters, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission.

Contact: support@kitpat.in